Expertise at a moment’s notice
Building and in-house IT function can be incredibly difficult, it is an expensive endeavour often leaving a business beholden to a few key individuals who may not be interested in automating their way out of a job. Likewise, most Managed Service Providers (MSP) will charge you on a time-and-materials basis meaning they are highly rewarded for lack of efficiency and repetition of work.
Not us. Suzaku Consulting offer our Service Desk at a retainer, meaning you have complete visibility and control of your costs. For a highly experienced team combining decades of industry knowledge and expertise, our Service Desk is incredibly hard to compete against. It costs less than an FTE member of staff, all the while giving you access to a highly motivated and experienced team.
Your business will be able to speak to our team by calling us, through email and through our ticketing portal. This multi-channel approach reflects your business needs, and our team are ready and waiting on the phone to support your most urgent queries. Alongside this, our remote management platform enables speedy remote-support and monitoring of your business assets, ensuring maximal uptime.
Total clarity on costs
Because we offer the Service Desk at a fixed retainer, the onus is on us to be excellent. It costs us to be inefficient, to not be alive to your business and to not pro-actively remediate and resolve issues. We are rewarded by being excellent, because you don’t pay a penny more in the unlikely event we aren’t.
This means that you don’t have to worry about the cost of your Service Desk being variable, changing from month-to-month and punishing you for growing. We don’t charge on a per-user basis, you are never punished for increasing headcount.
Our retainer includes dedicated project-days, ensuring that the Service Desk can be pro-active and actually fix issues rather than simply being a break-fix service. You aren’t only paying for a reactive team, you are paying for expertise which will actively improve your business’ IT function.
How we can help
You may presently be suffering from an MSP which lazily charges you for time spent on tickets, one which hurts your bottom line because you’re busy or perhaps because you’re increasing headcount. You may have an internal team which are quickly becoming unaffordable, and are otherwise happy to coast along without actively improving your IT systems and seeking greater profitability for your business.
At Suzaku Consulting, your success is our success. We offer a cast-iron guarantee of fixed costs through our retainer, being much cheaper than an MSP or FTE equivalent. The onus is on us to be excellent, because we are an IT Consultancy you get to experience unmatched excellence.
We align with your business and your goals, becoming a familiar and expert team that you can depend on for IT support and business transformation alike. Rather than dealing with the most junior team members when you call, we do the reverse: our most senior team members are available on the phone first, following on through to our juniors. You get to know us, we get to know you – this ensures you experience an individualised, tailored and bespoke service rather than being ‘just another customer’. What’s not to love?