Expertise at your doorstep

As an extension of our Service Desk, our Desktop Support function is uniquely designed to be responsive to your business needs. Some things are just easier in person, we get that. Rather than being charged for ‘additional days’ or having to pay a premium for the right to have us visit you, our Service Desk retainer includes dedicated project days to improve your IT systems – in-person or remote.

In practice this means that if you wish for a member of our IT support team to visit any of your offices in the UK, we can and we will. This will draw-down on the pre-paid project-days you have through the support retainer, these can be spent however you like. This flexibility is unmatched.

This means that if you want to split a complicated project over a few months, our analysts can chip away at it for you as a part-and-parcel service. If instead you’re happy for us to identify where improvements can be made, we log the Change Requests and with you approval get cracking. If you just want on-site support every now and again, that’s fine too.

Our Desktop Support service can be expanded as per your need, but you will always be entitled to a base service in accordance with your retainer with us. You have control over how these monthly project-days are spent, be it projects or simply on-site support.

Total clarity on costs

Because our Desktop Support service is founded on the project-days included in retainers, you have total visibility on how the day is spent. It doesn’t cost you a penny more to have an on-site service, nor does it hurt you to have that on-site service also work on outstanding projects. We don’t charge on a time-and-material basis, there is total clarity on costs with no surprises at the end.

This provides your business with unmatched flexibility, with a core base to ensure that you experience a consistent improvement in your systems. You can flex this for busy periods by adding additional days on top of your retainer, without having to adjust the retainer itself.

Just as you would with staff you employ, we are accountable to you and want to ensure your business succeeds. Unlike the staff you may employ, we don’t coast along and quiet-quit your money away: the onus is on us to make IT as smooth as possible, as we aren’t paid a penny more for inefficiency. Your business gets to experience the best of both worlds: maximal efficiency with a steady and agreed fixed-cost through our retainer.

How we can help

You may presently be suffering from an MSP which lazily charges you for time spent on tickets, one which hurts your bottom line because you’re busy or perhaps because you’re increasing headcount. You may have an internal team which are quickly becoming unaffordable, and are otherwise happy to coast along without actively improving your IT systems and seeking greater profitability for your business.

At Suzaku Consulting, your success is our success. We offer a cast-iron guarantee of fixed costs through our retainer, being much cheaper than an MSP or FTE equivalent. The onus is on us to be excellent, because we are an IT Consultancy you get to experience unmatched excellence.

We align with your business and your goals, becoming a familiar and expert team that you can depend on for IT support and business transformation alike. Rather than dealing with the most junior team members when we visit, we do the reverse: our most senior team members are available first and as they are snapped up, this follows on through to our juniors. You get to know us, we get to know you – this ensures you experience an individualised, tailored and bespoke service rather than being ‘just another customer’. What’s not to love?