Premium Support (12 months)

Description

You want reliable IT support and project resources so that you can focus on your business? You’ve found it. At Suzaku Consulting we use an extensive suite of enterprise tools to allow your business to flourish. Our Support Analysts are experienced, fully qualified in their field and will demonstrably care about the particulars of your business. You aren’t just another customer, your business isn’t an afterthought but instead the central reason why we’re here in the first place.

Our Support – Premium package is designed to ensure your business can run without you being kept up at night. You can benefit from a reliable IT Service Provider in the full knowledge that you will not be hit with unexpected costs, avoidable downtime and can primarily focus on your business instead of firefighting within it.

The Support – Premium package includes:

• one weekly onsite visit to your office within the UK, or otherwise a ‘dedicated day’ of an Analyst’s time to deal with sticky issues and improve your infrastructure through delivering IT projects.
• 25 pre-paid seats in NinjaOne, allowing you to more easily achieve your all your IT goals such as automating set-up, easy remote-support, CyberEssentials, ISO 27001, and so much more.
• 10 pre-paid WatchGuard Endpoint Security licenses, enabling your core team to benefit from world-leading security.
• 10 pre-paid WatchGuard Endpoint Security – Patch Management licenses, ensuring your core teams can upgrade to the latest software versions with ease.
• monthly consulting from our marketing team ensuring your business benefits from a joined-up digital marketing strategy, assisting with the implementation of your strategy to ensure consistent lead-generation and a sales driven approach to marketing. Even if you’re not a selly-person we can make marketing work for your business so that your firm can help as many customers as you can reasonably hope to.
• monthly check-ins with our Principal Consultant or a Senior Support Analyst to ensure you are getting the best-value out of us.
• a support team available 9-5, Monday to Friday and ready to respond within an hour. Never be forgotten by IT again.

Don’t settle for anything less than the premium service you and your business deserves – getting the basics right first is important if you want to achieve your goals, enhancing your offer to your customers is central to your success, and ensuring you can flourish from a premium service that drives your success is the cherry on top. A 12-month annual subscription allows your business to avoid surprises, price rises and the sort of tomfoolery Managed Service Providers typically throw your way. If you need the help, it’s there. If you need to improve, you’ve got one day of a specialist’s time every week to build things up. If you need reliable IT, you’ve found it.